POPIA compliance for a booking site
Protection of Personal Information Act, 2013 (South Africa). This page applies it to one kind of product (booking site), so you get the obligations that are actually yours instead of a summary of the whole statute.
Does it apply to you?
Processing personal information of people in South Africa.
What a booking site typically processes
- reservation details and contact data
- deposits or payments through a processor
- reminders by email or SMS
Each of these is processing you have to disclose. Adding an SDK later adds to this list — which is why a policy written once goes stale.
Documents you need
The intersection of what POPIA requires and what a booking site actually does:
- Privacy policy
Rights you must honour
POPIA gives people in South Africa the right to:
- Access a copy of their data
- Correct inaccurate data
- Have their data deleted
- Object to certain processing
- Ask for human review of an automated decision
Cookies and trackers
Nothing non-essential may load before the visitor agrees. Analytics and marketing scripts must be blocked until then — a banner that only informs is not enough.
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Primary sources
- POPIA — Protection of Personal Information Act, 2013 (South Africa) · official text · Information Regulator
- s. 11 — Conditions for lawful processing
- s. 18 — Notification when collecting personal information
- s. 22 — Notify the Regulator and the data subject of a breach
- s. 23 — Right of access to personal information
POPIA for other kinds of product
Other frameworks for a booking site
This page is an engineering summary of publicly available regulatory requirements, generated from LexVibe's framework registry — not legal advice. Every framework links to its official text so you can check it yourself. For decisions about your own compliance posture, consult the primary sources and a lawyer qualified in the relevant jurisdiction.